MacRumors
Aug 25, 02:37 PM
http://www.macrumors.com/images/macrumorsthreadlogo.gif (http://www.macrumors.com)
Over the past month or so, there appears to have been an uptick in user dissatisfaction with Apple's handling of support incidents. While overall satisfaction is extremely hard to gauge due to the fact that typically only disgruntled users notify sites of issues and the uptick could also simply represent Apple's increased marketshare, it does come amongst reports of Apple firing its online forum moderator staff (http://www.macobserver.com/article/2006/07/28.10.shtml) and an Indian support center (http://www.macrumors.com/pages/2006/06/20060604190322.shtml) that was shut down as quickly as it was opened. Similarly, many people felt that Apple was ill-prepared for yesterday's 1.8 million battery recall (http://www.macrumors.com/pages/2006/08/20060824134647.shtml), as Apple's support site was quickly overloaded with requests and there was a lot of confusion as to what batteries were affected.
This all could, of course be coincidental. Of note, Apple has consistently been a market leader in surveys on customer support (http://www.pcmag.com/article2/0,1895,2006497,00.asp).
Digg This (http://digg.com/apple/Apple_Having_Support_Problems)
Over the past month or so, there appears to have been an uptick in user dissatisfaction with Apple's handling of support incidents. While overall satisfaction is extremely hard to gauge due to the fact that typically only disgruntled users notify sites of issues and the uptick could also simply represent Apple's increased marketshare, it does come amongst reports of Apple firing its online forum moderator staff (http://www.macobserver.com/article/2006/07/28.10.shtml) and an Indian support center (http://www.macrumors.com/pages/2006/06/20060604190322.shtml) that was shut down as quickly as it was opened. Similarly, many people felt that Apple was ill-prepared for yesterday's 1.8 million battery recall (http://www.macrumors.com/pages/2006/08/20060824134647.shtml), as Apple's support site was quickly overloaded with requests and there was a lot of confusion as to what batteries were affected.
This all could, of course be coincidental. Of note, Apple has consistently been a market leader in surveys on customer support (http://www.pcmag.com/article2/0,1895,2006497,00.asp).
Digg This (http://digg.com/apple/Apple_Having_Support_Problems)
citizenzen
Mar 22, 12:23 PM
Funny also that we heard a DAMN THING from the media regarding the fact that ONLY CONGRESS can declare war.
It's funny too how a GOP controlled House of Representatives found it so important to spend time debating whether to defund NPR, but couldn't find the time to debate the value of using the military in Libya.
Though, for what it's worth, I'd much rather we returned to the constitutional practice of getting approval from congress before committing ourselves to military intervention.
It's funny too how a GOP controlled House of Representatives found it so important to spend time debating whether to defund NPR, but couldn't find the time to debate the value of using the military in Libya.
Though, for what it's worth, I'd much rather we returned to the constitutional practice of getting approval from congress before committing ourselves to military intervention.
leekohler
Apr 28, 03:50 PM
I think it is absolutely appalling that you people are calling anyone who just wanted proof that Obama is qualified, per the constitution, to be president (being born in America) a racist. That is an awful big accusation and personally I can't believe the administration at MR allows that kind of talk.
This is exactly why I no longer donate to this site.
Did you ask to see W's birth certificate, or any other president's birth certificate? Why not?
This is exactly why I no longer donate to this site.
Did you ask to see W's birth certificate, or any other president's birth certificate? Why not?
Dunepilot
Nov 29, 08:13 AM
Stopping short of a foul-mouthed tirade against Universal and the other majors ... just.
Vinyl and FairplayAAC only for me these days. Screw these jokers.
Vinyl and FairplayAAC only for me these days. Screw these jokers.
dongmin
Sep 19, 10:02 AM
It gets annoying. Why? Because it's true and most people don't want to admit it.
In a few cases here and there, the extra processor power/speed is going to help. But for a majority of people buying a MacBook, they're not going to be burning home-made DVD's, doing intense Music compositions, or using it for hard-core gaming. They're going to SURF and WRITE.
As for the "resale" value, again, most people who are buying a used MacBook are NOT going to ask "is it a Merom?" They're going to ask how nice the case is, how much use it's gotten, and how much it is, and that's it.
Everybody likes to play "ooo, I'm the hard-core computing whiz and I need the BEST out there", but I bet you if you took an honest poll out there of everyone who's answered this thread, you'd find at least 75% these Apple fans have no need for for the extra speed, they just want it because it's "cool" and "fast" and it's the latest thing out there.While you make some valid points, you overlook others:
1. As soon as the new model comes out, the older models will drop in price. So even if you aren't getting the fastest and greatest, even if you're buying the lowest end MBP, you'll benefit from the price break.
2. MBPs are expensive computers. You're investing in something that you'll keep around for 3-4 years. I want to future-proof my computer as much as possible. Features like easily-swappable HD and fast graphics card will affect "the average user" 2+ years from now (pro'ly sooner) when everyone's downloading and streaming HD videos and OS X has all this new eye-candy that will require a fast graphics card.
3. There are other features than just a 10% increase in CPU power that we are hoping in the next MBP, including a magnetic latch, easily-access to HD and RAM, and better heat management. Certainly the average Joe will be able to benefit from these features, even if all you do is word process and surf the web.
In a few cases here and there, the extra processor power/speed is going to help. But for a majority of people buying a MacBook, they're not going to be burning home-made DVD's, doing intense Music compositions, or using it for hard-core gaming. They're going to SURF and WRITE.
As for the "resale" value, again, most people who are buying a used MacBook are NOT going to ask "is it a Merom?" They're going to ask how nice the case is, how much use it's gotten, and how much it is, and that's it.
Everybody likes to play "ooo, I'm the hard-core computing whiz and I need the BEST out there", but I bet you if you took an honest poll out there of everyone who's answered this thread, you'd find at least 75% these Apple fans have no need for for the extra speed, they just want it because it's "cool" and "fast" and it's the latest thing out there.While you make some valid points, you overlook others:
1. As soon as the new model comes out, the older models will drop in price. So even if you aren't getting the fastest and greatest, even if you're buying the lowest end MBP, you'll benefit from the price break.
2. MBPs are expensive computers. You're investing in something that you'll keep around for 3-4 years. I want to future-proof my computer as much as possible. Features like easily-swappable HD and fast graphics card will affect "the average user" 2+ years from now (pro'ly sooner) when everyone's downloading and streaming HD videos and OS X has all this new eye-candy that will require a fast graphics card.
3. There are other features than just a 10% increase in CPU power that we are hoping in the next MBP, including a magnetic latch, easily-access to HD and RAM, and better heat management. Certainly the average Joe will be able to benefit from these features, even if all you do is word process and surf the web.
ten-oak-druid
Mar 22, 04:19 PM
Competition is good.
Make a case for your argument.
Make a case for your argument.
law guy
Aug 5, 09:49 PM
I'd like to predict an unanticipated show stopper - a new Mac ultraportable that weighs something like 2.2 lbs and is around the thickness of a magazine. The new notebook would not be breaking new ground - there are intel PC notebooks that fit this / similar descriptions, for example the Q2010 offering by Fijitsu (illustrated in Q2010 pics that follow). http://common.ziffdavisinternet.com/util_get_image/13/0,1425,sz=1&i=134331,00.jpg http://www.fujitsu-siemens.com/Resources/35/2097637765.jpg But, new gound or not, it would be an exciting addition to the MacBook Pro line up. It would also be fun to have a product like that to catch everyone off guard.
I do have a bit of keynote fever. How do they do it? I'm not going to buy anything for a few years, and yet I can't wait to see what is unveiled. This time around, the fever pitch seems more acute than it's been since perhaps MWSF 2003 (when the Alu 12 and 17" PBs came out) - even more anticipation than then because of all of the new products expected. This is also the time when MR really shines - this is the core of the site: rumors about Macs - I love it.
I do have a bit of keynote fever. How do they do it? I'm not going to buy anything for a few years, and yet I can't wait to see what is unveiled. This time around, the fever pitch seems more acute than it's been since perhaps MWSF 2003 (when the Alu 12 and 17" PBs came out) - even more anticipation than then because of all of the new products expected. This is also the time when MR really shines - this is the core of the site: rumors about Macs - I love it.
Moyank24
Apr 27, 12:23 PM
I read most of it. I haven't been carrying my birth certificate. It spent most of its time im Mom's china closet, where it still faded.
I guess you missed the part where the one that is being shown is a certified copy.
Maybe the certificate is legitimate, but I think the original short form would have been more convincing. I like Obama, but I loathe his extreme liberalism.
Maybe?? For someone who isn't a birther, you sure sound like one.
Apparently the short form wasn't convincing enough...which is why the long form has now been presented.
I guess you missed the part where the one that is being shown is a certified copy.
Maybe the certificate is legitimate, but I think the original short form would have been more convincing. I like Obama, but I loathe his extreme liberalism.
Maybe?? For someone who isn't a birther, you sure sound like one.
Apparently the short form wasn't convincing enough...which is why the long form has now been presented.
e-coli
Nov 29, 08:12 AM
Ha! I can't WAIT until they sit down to Apple's board and put that proposition on the table.
I haven't bought a piece of major-label music in years (because it's mostly crap), but my guess is Steve is going to absolutely go nuts, then tell them to bugger off and create their own media device.
I haven't bought a piece of major-label music in years (because it's mostly crap), but my guess is Steve is going to absolutely go nuts, then tell them to bugger off and create their own media device.
_2.jpg "John Edwards#39;s Mistress in GQ")
Cowinacape
Jul 23, 05:32 PM
Multimedia, I'd love to see a line up like that released, dual 2.3 here I come :D here's hoping that your predictions are close to the mark!
TMay
Apr 6, 05:42 AM
Have any of you been able to use Sandy Bridge hardware h.264 on the MBP for your AVC files?
I understand that there is an issue with 24p (it's 24.000 hz not 23.976 hz as it should be) which will be corrected with Ivey Bridge, but 30p/60p/60i should work fine. I'm assuming that this feature will show up in Lion, but probably isn't yet supported in SL.
I understand that there is an issue with 24p (it's 24.000 hz not 23.976 hz as it should be) which will be corrected with Ivey Bridge, but 30p/60p/60i should work fine. I'm assuming that this feature will show up in Lion, but probably isn't yet supported in SL.
matticus008
Nov 29, 06:30 AM
It goes to court and the 'Pirate' successfully argues that he/she has already compensated UMG by buying the iPod/Zune. The judge agrees and piracy of Universal music becomes legal so long as it's for the 'UMG taxed' iPod or Zune.
Only if all the lawyers and judges in the room are asleep at the wheel, and even then only if that mass narcolepsy extends to all appellate and supreme courts above that one for the several months it would take to shut down any of the major labels.
It would be an interesting case, and yes, it is possible.
So is teleporation, but I'm not camping out in any lines.
Only if all the lawyers and judges in the room are asleep at the wheel, and even then only if that mass narcolepsy extends to all appellate and supreme courts above that one for the several months it would take to shut down any of the major labels.
It would be an interesting case, and yes, it is possible.
So is teleporation, but I'm not camping out in any lines.
Zadillo
Aug 27, 05:19 PM
hmmm... the funny part is that it's been done to death.* that's the bit.* i guess you don't see it as funny.* ever heard of a reoccuring joke with a little aphormism mixed in?
But that's the problem. The joke was that it was done to death...... but THAT part has been done to death too, which is why most people no longer find it to be all that funny.
I'm happy that some people still seem to be able to find humor in it, but that doesn't mean that the people who no longer find it to be funny just don't "get it". It just means that the lifespan of this joke has long since passed for many people.
But that's the problem. The joke was that it was done to death...... but THAT part has been done to death too, which is why most people no longer find it to be all that funny.
I'm happy that some people still seem to be able to find humor in it, but that doesn't mean that the people who no longer find it to be funny just don't "get it". It just means that the lifespan of this joke has long since passed for many people.
raymondso
Sep 19, 10:14 AM
Could be that they are expecting a flood of returns after they introduce the new MB and MBP. And they are waiting so they can send out fresh referbs. Just a though.
reasonable:p
and i hope u are right! :D
reasonable:p
and i hope u are right! :D
SiliconAddict
Aug 6, 11:36 PM
I'm not a long time apple user, and don't know about the classic to OS X transition, but i do know that 2 service packs and bug fixes every month did nothing to XP, hence my move to OS X. So, ok i assumed that this will be the same case with vista, but considering the fact that (i think) concept viruses have already been written, and that microsoft really are up against the clock; i think that for at least the first year vista will be hellish.
After that, ok, maybe things will change, but it seems to me that this isn't the biggest upgrade ever (i'm an end user, and mainly use PC's for web-browsing and school work, so i haven't seen any major good things in vista) and microsoft have struggled to get it out. (sorry kinda off topic)
I've been using and supporting every version of Windows since 2.0 including Windows NT and 2003 server and while the casual user may not have noticed much difference between XP Pro, XP Pro SP1, and XP Pro SP2 but as someone who manages desktop/laptop images for corp distribution I can tell you right now there has been massive changes in the last 5 years but nothing that is visible from the surface either. Its the same as OS X. While you might not see it more and more of the graphics subsystem has been shifted from the CPU to the GPU with something like 99% of it on the GPU in Tiger.
After that, ok, maybe things will change, but it seems to me that this isn't the biggest upgrade ever (i'm an end user, and mainly use PC's for web-browsing and school work, so i haven't seen any major good things in vista) and microsoft have struggled to get it out. (sorry kinda off topic)
I've been using and supporting every version of Windows since 2.0 including Windows NT and 2003 server and while the casual user may not have noticed much difference between XP Pro, XP Pro SP1, and XP Pro SP2 but as someone who manages desktop/laptop images for corp distribution I can tell you right now there has been massive changes in the last 5 years but nothing that is visible from the surface either. Its the same as OS X. While you might not see it more and more of the graphics subsystem has been shifted from the CPU to the GPU with something like 99% of it on the GPU in Tiger.
bdkennedy1
Aug 7, 04:09 PM
heh... they give MS so much crap for photocopying, but if anything, this is more or less taking a page out of MS's book with System Restore. Granted, it looks like it will be better, but still, MS had this kind of thing first.
I wouldn't say this was copying. A way to backup and restore your files is just common sense. Even if Microsoft didn't have a restore feature, Apple would have come up with it anyway.
I wouldn't say this was copying. A way to backup and restore your files is just common sense. Even if Microsoft didn't have a restore feature, Apple would have come up with it anyway.
RedTomato
Sep 14, 12:32 PM
i think they're coming up with 2 dual octo-core.......True That. But not until next summer 2007.
:eek: :eek:
What's planned after that? 16 cores on a chip? Seriously?? :confused: :confused:
:eek: :eek:
What's planned after that? 16 cores on a chip? Seriously?? :confused: :confused:
GooMan
Apr 12, 12:42 PM
I really don't know what to do now.
I have a 3GS, decided to skip the iPhone 4 (was eligible for upgrade), and my contract is up in June or July. I don't want to buy an iPhone 4 knowing an iPhone 5 is around the corner. However, if the iPhone 5 has LTE I do not want it and I guess I'll have no choice but to buy an iPhone 4 then. If I am forced to buy the iPhone 4 I might as well buy an iPhone 4 today instead of waiting until the fall.
I have a 3GS, decided to skip the iPhone 4 (was eligible for upgrade), and my contract is up in June or July. I don't want to buy an iPhone 4 knowing an iPhone 5 is around the corner. However, if the iPhone 5 has LTE I do not want it and I guess I'll have no choice but to buy an iPhone 4 then. If I am forced to buy the iPhone 4 I might as well buy an iPhone 4 today instead of waiting until the fall.
milo
Jul 27, 03:39 PM
It's always a little alarming when a post starts "sorry if I missed it but..."
This is a positively thoughtless remark. No one's cheering the MHz myth on, in fact, Intel itself has abandoned the concept. Until the 3Ghz woodies get dropped in a MacPro, the 2.7 GHZ G5 will still be the fastest chip ever put in a Macintosh. I have a dual core Pentium D in a bastard Mac at the house, it runs at 3.8 GHz. I'm pretty sure that even it is slower in a lot of areas than these Core 2's. So no, you're absolutely wrong, the MHz myth is all but dead.
The 2.7 G5 will be the highest clocked chip in a mac for a while, but probably not the fastest. In a number of benchmarks, Yonah has already beaten dual G5's, the conroes and woodrests will likely widen the gap even more.
This is a positively thoughtless remark. No one's cheering the MHz myth on, in fact, Intel itself has abandoned the concept. Until the 3Ghz woodies get dropped in a MacPro, the 2.7 GHZ G5 will still be the fastest chip ever put in a Macintosh. I have a dual core Pentium D in a bastard Mac at the house, it runs at 3.8 GHz. I'm pretty sure that even it is slower in a lot of areas than these Core 2's. So no, you're absolutely wrong, the MHz myth is all but dead.
The 2.7 G5 will be the highest clocked chip in a mac for a while, but probably not the fastest. In a number of benchmarks, Yonah has already beaten dual G5's, the conroes and woodrests will likely widen the gap even more.
daneoni
Aug 27, 05:32 PM
Hey for what its worth, i understand where you're coming from Zadillo BUT some people still find the joke funny and therefore it deserves to be told.
benthewraith
Nov 28, 07:48 PM
If we're already paying a royalty on blank CD-Rs because they say we are using Limewire, then aren't those of who aren't using Limewire essentially paying to use a service which we are not using?
By my logic, if we are already compensating the music industry through our purchases, we should then be entitled to use the services I just found out from these posts that we are paying for!
They'd have us go back to CD-format if they could, and impose whatever restrictions necessary to control whatever we do.
By my logic, if we are already compensating the music industry through our purchases, we should then be entitled to use the services I just found out from these posts that we are paying for!
They'd have us go back to CD-format if they could, and impose whatever restrictions necessary to control whatever we do.
daneoni
Aug 27, 08:03 PM
Alright i'm off, i hope everyone gets what they wish for on tuesday, however wild. Cheers and here's to PowerBook G5s tomorrow.
glassbathroom
Jul 28, 03:21 AM
Ok, here goes. (Quick pass)
http://img161.imageshack.us/img161/3350/macminidblwidepk4.jpg
Eeek. Not so sure I like that.
Hmmm... maybe with just one slot?
http://img54.imageshack.us/img54/4436/macminidblwideunislotvr9.jpg
A little better. I personally prefer the taller narrower one, though.
Big is the new small.
http://img161.imageshack.us/img161/3350/macminidblwidepk4.jpg
Eeek. Not so sure I like that.
Hmmm... maybe with just one slot?
http://img54.imageshack.us/img54/4436/macminidblwideunislotvr9.jpg
A little better. I personally prefer the taller narrower one, though.
Big is the new small.
RawBert
Apr 6, 02:10 PM
Apple doesn't need competition the way the PC me-too companies do. Apple has had its eye on the tablet space for over half a decade with no competition to speak of, but they produced a world-class 1.0 version of the iPad anyway. They have a vision of the future and are forging ahead regardless of what the copycats are doing. They are not going to stagnate as long as Steve is around.
Time to drop the tired "I sure like having competition for Apple" cliche. Ths ain't Microsoft were talking about.
Amen. Preach on!
Time to drop the tired "I sure like having competition for Apple" cliche. Ths ain't Microsoft were talking about.
Amen. Preach on!